Frequently asked questions

Yes. Raysly connects a store to your Raysly account, so you create the account first and then connect the store. Create a Raysly account if you do not have one.

Check that your store address is on the list under Settings → Website widget, that the Raysly offer app block is added to the page, and that its Raysly host and Tenant ID are filled in.

It depends on your Raysly plan. If you reach the limit, Raysly tells you when you try to connect another store; disconnect a store you no longer use or move to a plan that allows more.

Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The request is valid for 15 minutes from when you clicked Connect to Raysly. Go back to the Raysly settings screen in your shop admin and click Connect to Raysly again.

The screen says so when one-click connect is switched off for your account. The manual fields keep working: under Connect manually (advanced) paste your tenant ID and widget host from Settings → Website widget, and a key with the leads:write permission from Settings → API keys.

Raysly limits the number of connected shops per account. The limit and your connected shops are shown on the Shop plugins & modules card in Settings → Integrations.

No. Your products, checkout and invoicing stay on your store. Raysly does not import order history.

Leads are only sent when sharing is on, the lawful basis is confirmed and the customer ticked the box for that cart. If any of these is missing, nothing is sent.

Raysly posts when you record a deposit with Mark deposit received (cash) or Mark bank transfer received, and when you click Sync to accounting on the order. The order screen posts the deposit invoice and its payment.

No. Raysly only creates invoices, customers and payments in Xero. Your Xero organisation stays the place where your accounts and tax filings are handled.

Only the account owner and admins. Other team members can use what is connected but cannot change it.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Google. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Microsoft. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

No. Investment Returns is built into Raysly and on by default. There is no account to link.

Only the account owner and admins can open the Investment Returns settings.

Enter your store's .myshopify.com address, for example mystore.myshopify.com. It is the address ending in .myshopify.com that Shopify gave your store, not your public domain name.

The app requests read-only access to orders for order mirroring, which is not available yet. Until it is switched on for your connection, Raysly does not subscribe to order updates and keeps no order data. Raysly never changes, takes over or invoices your orders.

Product and stock changes reach Raysly through webhooks and trigger a sync. You can also use Sync now on the Shopify card.

Check that the plugin is activated and that you are signed in as an administrator. Only administrators can open the connection fields.

No. The checkout only marks the order, and a background job sends the lead afterwards. It retries a few times if Raysly is briefly unavailable.

The confirmation is valid for 10 minutes. Start again from Settings → Integrations with Connect with BigCommerce.

Offers only use your BigCommerce prices once Raysly knows whether they include tax. If BigCommerce does not say, prices are not shown on offers.

Open the BigCommerce card in Settings → Integrations and use Sync now. Catalogue sync must be on for scheduled updates.

Yes. Switch the "Get instant offer" page off under Settings → Website widget, in the Look of the form card.

Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Check that your Wix site address is on the list under Settings → Website widget. Raysly only adds the widget to sites on that list. Also check that you approved the embedded scripts permission; without it the widget is not added automatically.

Offers only use your Wix prices once Raysly knows whether they include tax, read from your Wix tax regions. If Wix does not say, or your regions differ, prices are not shown on offers.

Open the Wix card in Settings → Integrations and use Sync now. If the site has no Wix Stores there is nothing to import; the offer form and lead capture still work.

One Webflow site per Raysly account. If you authorise the app for several sites, Raysly asks which one to connect.

Product sync needs Webflow Ecommerce on the site. Without it Raysly shows a clear notice, and the offer widget and lead capture still work. Raysly also does not show Webflow prices on offers until it knows whether they include tax.

Either the site domain is not on the list under Settings → Website widget, so Raysly did not add the script, or the snippet has not been pasted into an Embed element and published. Add the domain, or paste the snippet and publish.

Webflow does not tell Raysly when the app is removed or its access is lost. After the next sync Raysly shows Reconnect; click Connect with Webflow on the card to authorise the app again.

One-click connect needs the whole shop on HTTPS, on the default port, with SSL enabled for the whole shop. Fix that under Shop Parameters → General and try again, or use Connect manually (advanced).

The first organisation Xero returns when you approve the connection. If you authorise more than one organisation, disconnect and connect again, and authorise only the one Raysly should post to.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Xero. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The company you pick on the Intuit sign-in screen when you approve the connection. To use another company, disconnect and connect again.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at QuickBooks. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly has not set up its app with Zoho, so the tile shows Not configured and has no Connect button. If you reach a connect link anyway, Raysly sends you back to Integrations with the notice "We couldn't complete the connection: this connection is not set up on Raysly yet. Nothing was changed on your account." Nothing changes on your Zoho account. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The Connect button always uses the Zoho European data centre (zoho.eu), and there is no data centre picker on the tile. If your account is hosted somewhere else, do not connect yet. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The first organisation Zoho returns for your login. To use another organisation, disconnect and connect again with a Zoho login whose first organisation is the right one.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Zoho. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

No. Raysly links one Google account for the whole Raysly account, and the Calendar page shows events from the calendars of that account that you tick.

The New event button only appears when Google Calendar is connected, and you can only add events to calendars you can write to. A calendar shared with you as read-only does not accept new events.

No. Raysly shows your Google events in Raysly, and writes to Google only when you use New event.

Yes. Once Microsoft 365 is connected, the Raysly Calendar page and the dashboard calendar widgets show your Outlook events (read-only) next to order milestones and Google Calendar events. If Microsoft cannot be reached, Raysly shows no Outlook events instead of an error.

No. Raysly does not write to your Microsoft calendar today.

No. Raysly asks Google for access to the files it creates, not to your whole Drive.

Yes. Raysly keeps the identity of the folder it created, not its name or position.

No. Documents you upload in Raysly stay in Raysly storage. The connection links your Google account and creates the Raysly folder.

No. Documents you upload in Raysly stay in Raysly storage. The connection links your Microsoft account and creates the Raysly folder.

Microsoft can end an authorisation after a long period without use. If the tile asks you to reconnect, click it and approve again.

No. Documents you upload in Raysly stay in Raysly storage. The connection links your Dropbox account and sets up the Raysly folder.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Dropbox. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly encrypts the access keys before saving them, and only saves them after the connection test succeeds.

Raysly shows the error from your provider. Check the endpoint, region, bucket name and keys, and that the key can check the bucket, write an object and delete an object. If the test wrote a file but could not delete it, Raysly says so and the test file stays in your bucket.

No. Documents you upload in Raysly stay in Raysly storage. The connection stores your credentials and checks that the bucket works.

Yes. Disconnect Google Analytics 4 in Settings → Integrations and connect again, then pick the other property.

No. You can connect with a Google service account instead. Add it as a Viewer on your property, then paste its JSON key and the property ID in the service account form.

Check that the tile says Connected and that the property you picked is the one that receives your traffic. Raysly shows the last 7 days.

Raysly has not set up its app with Facebook, so the tile shows Not configured and has no Connect button. If you reach a connect link anyway, Raysly sends you back to Integrations with the notice "We couldn't complete the connection: this connection is not set up on Raysly yet. Nothing was changed on your account." Nothing changes on your Facebook account. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Yes. Raysly adds every Page you select during the connection. Each one appears as its own channel.

Facebook and Instagram use one Meta authorisation. Raysly adds the Instagram Business account linked to each Page you allow, so it appears as a channel next to the Page.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Facebook. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly has not set up its app with Instagram, so the tile shows Not configured and has no Connect button. If you reach a connect link anyway, Raysly sends you back to Integrations with the notice "We couldn't complete the connection: this connection is not set up on Raysly yet. Nothing was changed on your account." Nothing changes on your Instagram account. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Not on Instagram. Instagram does not let apps delete posts, so remove an Instagram post in the Instagram app. On History, Delete from platform removes your posts from the other channels.

Instagram publishing goes through the Facebook Page the Instagram account is linked to.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Instagram. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly lists the Company Pages the LinkedIn account administers. Sign in with an account that is an admin of the Page, then connect again.

No. Raysly publishes to Company Pages only.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at LinkedIn. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly has not set up its app with X, so the tile shows Not configured and has no Connect button. If you reach a connect link anyway, Raysly sends you back to Integrations with the notice "We couldn't complete the connection: this connection is not set up on Raysly yet. Nothing was changed on your account." Nothing changes on your X account. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Connections made before Raysly asked X for permission to upload images can publish text but not images. Disconnect the X tile and connect again to grant image upload.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at X. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at SharePoint. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Backup copies of files Raysly already stores for you. Customer details are not added to the file names.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at bexio. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Invoice and payment details for orders you choose to sync. Raysly does not file anything with the tax authority.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Calendly. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Nothing about your customers. Calendly sends Raysly the event time and name.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Gmail. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The e-mails you ask Raysly to send. Raysly never reads messages already in Gmail.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Outlook. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The e-mails you ask Raysly to send. Raysly never reads messages already in Outlook.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at SMTP. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

The e-mails you ask Raysly to send. Raysly does not download mail from the server.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Slack. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

A lead id, the source, the region and a link back to Raysly. Not the customer name, email or phone.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Notion. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

A lead id, the source, the region and a link back to Raysly. Not the customer name, email or phone.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at ClickUp. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

A lead id, the source, the region and a link back to Raysly. Not the customer name, email or phone.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Trello. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

A lead id, the source, the region and a link back to Raysly. Not the customer name, email or phone.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Canva. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

Nothing about your customers. Raysly reads the design list and exports one image when you ask.

Raysly shows a red notice at the top of Integrations that starts with "We couldn't complete the connection" and gives a short reason. Click Dismiss and click Connect again. Nothing is connected until you approve the request at Zendesk. Still stuck? Email support@raysly.com and tell us the platform, what you clicked and what you saw.

A lead id, the source, the region and a link back to Raysly. Not the customer name, email or phone.

Yes. Open Settings → Integrations, open the Investment Returns tile and turn the switch on.

Check that the Investment Returns switch is on. Raysly can also switch a built-in feature off for the whole platform; in that case it is hidden from your offers even when your own switch is on.

The Cash / Finance comparison is hidden on your offers. Switch it on again and it comes back.

Raysly shows the products for your region. If none are set up for your region yet, the list says so. You can still add your own products.

An interactive drawing of the system, built from the real components of each offer. You cannot edit the drawing itself; you choose whether customers see it.

Check that the System diagram switch is on. Raysly can also switch a built-in feature off for the whole platform; in that case the tab is hidden even when your own switch is on.

Only the account owner and admins can open the System diagram settings.